1. Introduction

Welcome to Droparabia ("Droparabia", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and related services (collectively, the "Platform").

By using Droparabia, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Account Information

• Full name
• Business name
• Email address
• Phone number
• Country
• Business registration information (where applicable)
• Profile photo (optional)

Identity Verification Information

To maintain a trusted marketplace, we may request verification documents such as:

• Business registration documents
• Government-issued identification
• Tax or company information

These documents are used solely for verification purposes.

Wallet Information

When using the Droparabia Wallet, we may collect:

• Wallet balance
• Wallet transaction history
• Top-up records
• Purchase history

We do not store bank account or payment card details.

Order Information

We collect information relating to:

• Products purchased
• Order history
• Shipping information
• Delivery status
• Supplier information
• Tracking details

Device Information

When accessing the Platform, we may automatically collect:

• Device type
• Operating system
• Browser type
• IP address
• Language settings
• App version
• Crash reports
• Device identifiers

Usage Information

We collect information about how you use our Platform, including:

• Pages visited
• Search history
• Product views
• Time spent on pages
• Feature usage
• Login activity

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify business identities
• Process purchases
• Manage wallet transactions
• Provide customer support
• Improve our services
• Detect fraud and unauthorized activity
• Secure the Platform
• Send important service notifications
• Respond to legal obligations
• Analyze Platform performance
• Develop new features

4. Marketing Communications

We may send you:

• Order updates
• Security alerts
• Account notifications
• Service announcements
• Product recommendations
• Promotional campaigns

You may opt out of marketing communications at any time. Essential service-related communications cannot be disabled.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website performance
• Analyze traffic
• Prevent fraud
• Enhance user experience

You may disable cookies through your browser settings, although certain features may not function correctly.

6. Sharing Your Information

We may share information with:

• Suppliers involved in fulfilling your orders
• Shipping and logistics providers
• Payment and wallet service providers
• Customer support providers
• Analytics providers
• Cloud hosting providers
• Government authorities when legally required
• Professional advisers where necessary

All third parties are expected to protect your information appropriately.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Prevent fraud

When no longer required, information will be securely deleted or anonymized where reasonably practicable.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption where appropriate
• Secure servers
• Access controls
• Authentication measures
• Activity monitoring
• Regular security updates

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

9. International Data Transfers

Your information may be processed or stored in countries other than your own where our service providers operate.

We take reasonable steps to ensure that any international transfer of personal information is protected in accordance with applicable privacy laws.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing activities
• Restrict processing
• Request a copy of your information
• Withdraw consent where processing is based on consent

Some requests may be subject to legal or operational limitations.

11. Children's Privacy

Droparabia is intended for businesses and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take reasonable steps to remove it.

12. Third-Party Services

Our Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage users to review their respective privacy policies.

13. Fraud Prevention

To protect our marketplace, we may monitor transactions, account activity, login attempts, and other platform interactions to detect fraud, abuse, unauthorized access, or violations of our Terms of Service.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we will publish the updated version and revise the Effective Date. Continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us